Riders Guide

Riders' Guide

Welcome to our Riders' Guide, your portal for information and answers to common questions about SMART.

If you have a question for us, email us at CustomerService@SonomaMarinTrain.org and we will answer your question. Check out our Riders' Corner Question and Answer Page to read answers to questions submitted by SMART passengers.


To receive the latest SMART news and updates, sign-up for our email newsletter for updates.


Mobile apps for SMART riders

The following mobile phone apps are available for enahncing the use of the SMART train:

SMART E-Tickets
For more infromation about these mobile phone apps, click here.

Transit App
To subscribe to rider alerts via text, text the word SMART to 888777


Getting to the Station

Carpool Information

Multi-Use Pathway Map

Station Parking


Fare Information


Train Arrivals & Departures


Riding on the Train

SMART Bicycle and Scooter Policy

Other Power-Driven Mobility Device Policy

Code of Conduct


Animals on the Train

Service Animal Policy

Service Animals: 
Service animals are animals that are individually trained to perform tasks for people with disabilities. Service animals may travel on vehicles, subject to the following conditions:

  • Must remain on a leash or harnessed except when performing work or tasks where such tethering would interfere with the animal’s ability to perform.
  • Must remain under the owner’s control and not pose a direct threat to the health or safety of others.
  • Must remain in a down or sit position.

Small pets are allowed on the SMART train as long as they are in a carrier that fits on your lap or on the floor in front of you while seated. A pet carrier may not be placed on a seat or table. Animals in carriers are not allowed in the aisle between seats.

FAQs and Fact Sheets

SMART Frequently Asked Questions
Clipper Card FAQs
Mobile Ticketing App FAQs


SMART Overview Factsheet: Serving the North Bay
SMART da Servicio a North Bay

Safety Fact Sheet
Hoja de Datos de Seguridad de SMART

SMART Train Vehicle Fact Sheet

Green Commute Fact Sheet

Customer Service



Access Overview


Safety & Security


Railroad Safety Resources


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