Report a Problem | Sonoma-Marin Area Rail Transit
SMART Train crosses Haystack Bridge in Petaluma.

Report a Problem

To report a problem, tell the train conductor or a SMART employee. You can also call SMART's Customer Service Center at (707) 794-3330.

In an emergency, call 911.
For non-urgent public safety issues, please email SMART's Chief of Police, Jennifer McGill at or call (707) 794-3330.

To report an emergency on the SMART railway or at a rail grade crossing, such as a stalled vehicle on the tracks or a crossing gate malfunction, call (888) 412-3330 (toll-free). Before you call, please locate the crossing ID number, which can be found on the blue and white Emergency Notification System (ENS) sign. The U.S. Department of Transportation assigns a unique number to every railroad crossing for easy identification. The ENS sign is located on the gate masts at each crossing.