Lost and Found

If you lose an item on a SMART train, Connect shuttle, or platform:

Report online (recommended)

Submitting a report online is the fastest way to let us know about your missing item(s). Once you complete the form, a ticket is created immediately for our Customer Service team so they can begin reuniting you with your item(s). If your item is received at the Customer Service Center, we’ll contact you to arrange pickup.

• English form: Click here.

• Spanish form: Click here.

Report by phone

Call our Customer Service Center at 511 or (707) 794-3330, 8 a.m. to 5 p.m., weekdays (excluding holidays), to have your item entered into the SMART Lost & Found log. Please share as much detail as possible, including your travel date and time, train number, direction of travel, and a description of the item.

If you call after hours, please leave a detailed voicemail and we’ll return your call when the Customer Service Center reopens. If your item is received at the Customer Service Center, we’ll contact you to arrange pickup.

What to expect

All items found on SMART property are taken to our Rail Operations Center the same day they are found. Items are processed and logged before being sent to Customer Service, which can take 1–2 weekdays.

SMART is not responsible for personal property left on trains or in platform waiting areas. Do not leave items unattended. Any unattended or unclaimed items may be disposed of after 90 days.