Riders Guide

Welcome to our Riders' Guide, your portal for information and answers to common questions about SMART.

If you have a question for us, email us at CustomerService@SonomaMarinTrain.org and we will answer your question. Check out our Riders' Corner Question and Answer Page to read answers to questions submitted by SMART passengers.

To receive the latest SMART news and updates, sign-up for our email newsletter for updates.

If you would like copies of printed schedules please complete this form:

Mobile apps for SMART riders

The following mobile phone apps are available for enhancing the use of the SMART train:

SMART E-Tickets
For more infromation about these mobile phone apps.
Ride Pingo
Use Ride Pingo to reserve a ride and pay the fare for the SMART Connect shuttle.
Transit App
Use the Transit App to plan your trip.
Nixle
To subscribe to rider alerts via text, text the word SMART to 888777.

Getting to the Station

Carpool Information
Multiuse Pathway Map
Station Parking
Transit Partners
Bike Parking at Stations
Station Information
System Map

Service Animals:
Service animals are animals that are individually trained to perform tasks for people with disabilities. Service animals may travel on vehicles, subject to the following conditions:

Must remain on a leash or harnessed except when performing work or tasks where such tethering would interfere with the animal’s ability to perform.
Must remain under the owner’s control and not pose a direct threat to the health or safety of others.
Must remain in a down or sit position.

Pets:
Small pets are allowed on the SMART train as long as they are in a carrier that fits on your lap or on the floor in front of you while seated. A pet carrier may not be placed on a seat or table. Animals in carriers are not allowed in the aisle between seats.