Lost and Found
If you lose an item on a SMART train or platform, please contact our Customer Service Center at 511 or (415) 455-2000 (outside the Bay Area), 7 a.m. to 6 p.m. weekdays, except holidays to register your lost item into the SMART Lost and Found log.
Please provide as much detail as possible, such as day and time of travel, train number, direction of travel, and a description of the lost item. If calling after hours, please leave a detailed message regarding the lost item and you will receive a call back when our Customer Service Center reopens. If your item is received in the Customer Service Center, you will be contacted to retrieve your item.
SMART is not responsible for personal property left on the platform waiting areas, or on the train. Personal items must not be left unattended in these locations. Unattended items are subject to disposal. Property that has not been disposed of and for which retrieval has been arranged will be held for 14 days.